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Payroll module (wagepoint) I am getting this error: This content is blocked. Contact the site owner to fix the issue.

 
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QuickBooks Team

Payroll module (wagepoint) I am getting this error: This content is blocked. Contact the site owner to fix the issue.

Hello sharlene_ward,

 

Thanks for bringing this to my attention! It sounds to me like you're using the QuickBooks Online Advanced Payroll module, which is powered by Wagepoint. I can explain what's going on so you know how to move forward with this.

 

We've got reports of this exact error this morning from other Advanced Payroll users as well, and we've already got our teams on the job to figure this out. The fact that Advanced Payroll comes with some strict deadlines is at the forefront of our minds, and the teams are working as quickly as possible to resolve this issue.

 

Please bear with us as we work on this and I encourage you to try again in a bit to see if things are back up and running. If you've any other questions or concerns at that time, the best course of action will be to reach out to the QuickBooks Online support team outside of Community as we may need to gather account information from you. With Community being a public forum, we wouldn't want to collect those private details here, so please use one of the following options to reach out.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Don't hesitate to give us a shout!