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Payroll - TD1 info is correct however QB showing incorrect city, province, postal code - unable to set up employee

for ONTARIO
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QuickBooks Team

Payroll - TD1 info is correct however QB showing incorrect city, province, postal code - unable to set up employee

Hi there,

 

An address is an essential piece of information and I'll be happy to assist you with entering it in QB.

 

Since you've verified the address is correct, I suggest checking on the Canada Post website to make sure everything is correct. Sometimes there may be small errors that are easy to miss. Here's a link to the Canada Post website. Try entering your address on the website and verify that there are no errors.

 

If there are no errors, I recommend clearing cache and cookies on your browser. Doing this helps by fixing most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies

 

Give this a try and if you're still having issues, I recommend contacting our support team using this link.