Hi, hdindustries24. We cannot reverse or redirect the payment since the debit failed after funding from the wrong bank account. Intuit will automatically attempt a re-debit on the day the failure notice is received.
To resolve this, please locate the notification email sent to the Primary Admin or Principal Officer on your account. It contains a specific return code and the necessary instructions for settlement. If you don't see it, please check your spam or junk folders.
Your payroll account will be on hold for five banking days. If the automatic re-debit is successful, no further action is required. However, if the re-debit fails or if you need the hold cleared immediately to run a new payroll, you may settle the balance via wire transfer (check your email for instructions) or contact support for a Versapay payment link. Please note that Intuit does not accept cash, checks, or Western Union.
To prevent this from happening again, please update your payroll bank account in your settings to ensure all future debits are pulled from the correct account.
You can still run payroll using paper cheques in the meantime, if you need to pay your staff before the 5-day hold is lifted. Direct deposit will resume normally once the hold is resolved.
For more detailed information, please refer to this helpful resource: Resolve a non-sufficient funds (NSF) hold on your payroll service.
If you have additional questions, feel free to revisit this thread and leave a reply below. Have a great day!
