Payroll was processed through QBO, the amount came out of the bank account. It is showing up only once in the feed - yet when I reconcile it doesn't want me to capture it

Hello there, @phoenixrisingbk-.

Let’s go through a few steps together to make sure your payroll is captured during reconciliation, your accounts are balanced, and we get everything sorted out.

To start, confirm that the payroll entry falls within the reconciliation period you’re working on. If it’s outside that date range, it won’t show up in your reconciliation list.

Next, let’s check the transaction status in your bank register to see if it’s already been matched or reconciled.

Here’s how:

1. Navigate to Accounting, then select Chart of Accounts.
2. Locate your bank account, then select Account History under the Action column.
3. Search for the paycheck transaction by Date, Amount, and Payee Account.
4. Verify the transaction in the Checkmark section.
   
   
   
   

If you see a “C” (cleared), the transaction was matched from your bank feed and should appear in the reconciliation window with the checkmark already selected. If you see an “R” (reconciled), it’s already reconciled in a previous period and won’t appear again.

If you have further questions, feel free to reach out. We're here to help.