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Glutenfree
Level 1

Quickbooks Premier 2021; Employee centre crashes entire program.

I am running Quickbooks Premier 2021 using my laptop running Windows 10 Pro Version 2004. When trying to get use the Employee Centre or even when trying to generate payroll the entire Quickbooks program crashes.

1 Comment 1
LauraAB
QuickBooks Team

Quickbooks Premier 2021; Employee centre crashes entire program.

Hello Glutenfree,

 

I know how having QuickBooks Desktop unexpectedly crash when you're working on something or visiting a specific area of the program can cause delays in your day, I want to make sure this gets sorted out so you can get back to a seamless workflow and mange your employees via the Employee Centre as needed.

 

The first areas to tackle to troubleshoot crashing like this are making sure you're using a system that meets the system requirements for the version of the software you're using and that the program is completely up-to-date. With what you describe here, it sounds like you're meeting 2021's system requirements, but you can check out the following article just to be sure: System requirements for QuickBooks Desktop 2021

 

As for making sure the program is up-to-date, you can press F2 on your keyboard to bring up the product information, which includes which release it's on. That's indicated by the R-number. The current release is R3, which you can learn more about here, as well as how to get to that release update if you're not already on it: Release notes for QuickBooks Desktop 2021

 

Next, I invite you to review the steps in the Fix common problems and errors with the QuickBooks Desktop Tool Hub article, which addresses a variety of QuickBooks Desktop issues, including the program crashing while you're working.

 

I'll leave you with those to start. Feel free to come back to this thread with an update on whether or not that helped the issue and whether you need more help. I'm here to make sure that this is resolved.

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