I paid WSIB tax with a credit card but it won't let my apply it to my WSIB tax account. How do I fix this?

Hi lonniehgddg-gmai.

Being able to pay your payroll liabilities is imperative when running payroll and keeping your books up to date. I'd be happy to help to show you how easy QuickBooks Online makes getting this payment applied.

The first step to applying a payroll liabilities payment is to make sure they're set up correctly. I recommend following the steps in this article to verify that the WSIB was applied correctly and tracked to the right account. Once you verify the liabilities were created and applied correctly you can then follow these steps to apply a payment to the account.

1. Select Taxes from the left, then Payroll Tax.
2. Select Pay Taxes.QuickBooks Payroll displays a table with your current unpaid tax balances. It also warns you which balances are due.
3. For the tax you want to pay, select Record Payment.
4. Choose a payment date.You can indicate the Cheque Number and add Notes if you like.
   • Earliest means the next available payment date. Tax payments take two business days to process, so the next available payment date is two business days from the date you approve this tax payment.
   • Other allows you to specify a date in the future to make the payment. The date must be at least two business days from today’s date.
   • Latest means that we'll process the payment to deposit on the actual due date for the tax payment.
5. When you're ready, select Approve and print.
6. To verify your tax payment has been recorded in QuickBooks Online:
   1. Select Reports from the left menu.
   2. Enter Payroll Withholding Amount Payments in the search bar.

Once the payments are made you're good to go.

If you have any questions let us know and we'd be happy to help!

I have followed these steps to try and record a WSIB payment without success. I paid WSIB directly with Credit Card but could not select an account (the credit card account I used) to apply the WSIB Payment to when I recorded it. Because of this there is now no way for me to match the Credit Card transaction in the Banking tab to this WSIB Payment. Is there a way to go about this? Am I missing something? 

Any help would be greatly appreciated. 

Hello paigecbc. Thanks for chiming in on this thread. At this point, I highly suggest getting in touch with our support team so a specialist can assist you further with this. Here are our various methods to contact a specialist:

• Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
• Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Let me know how you make out. I'll be a message away in case you need anything else