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Wagepoint is taking too long to review bank info so I am unable to run payroll. Any suggestions

 
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QuickBooks Team

Wagepoint is taking too long to review bank info so I am unable to run payroll. Any suggestions

Hi there,

 

Your time is valuable and it's vital you're able to set up your payroll so your staff can get paid ASAP. 

 

In order to complete the banking verification, you'll have to follow the required steps and I'll show you how.

 

After you do the initial set up you need to verify a direct deposit test transaction. In 2-3 business days, a small debit of less than $1.00 (CAD) will be taken from your account as a test. To verify this amount:

  1. Select the Settings ⚙️ icon, then Payroll Settings.
  2. Under Payroll, select Direct Deposit.
  3. Select Verfiy Test Transaction. (Note: This option will not be available until the test amount has been debited.)
  4. Enter the test transaction amount in both boxes (less than $1.00). Enter the pennies only, without a dollar sign. (i.e. .47)
  5. Select Ok.
  6. After successful verification, you're ready to set up employees!

If you don't see this transaction within three business days of entering direct deposit information in to your Payroll Settings, there are steps you can take to re-trigger the test transaction. To do this:

  1. Select the Settings ⚙️ icon, then Payroll Settings.
  2. Under Payroll, select Direct Deposit.
  3. Select Yes! Let't get started.
  4. Select the Edit button next to the Bank Account field.
  5. Input the following number sequence into the bank account field: 123456789.
  6. Select Save and close.
  7. Immediately go back into your Payroll Settings from the Gear icon and select Direct Deposit.
  8. Select the Edit button next to the Bank Account field.
  9. Re-enter the correct bank account number and save the changes.
  10. This should re-trigger QuickBooks Online to send the test transaction to your bank. Please wait another three business days for the transaction to appear on your bank account.

Note If you're having issues, please contact us for assistance.

 

 

Here's an article with more helpful info on: How to set up payroll direct deposit.