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Marylou_S
Level 1

Why is quickbooks telling me I have 15 days until payday? I have set up for payroll twice a month, and haven't issued a paycheque since the middle of February.

I ran payroll mid-feb and went online to run payroll for the end of Feb and it is telling me next payroll is 15 days out. Not sure why!
3 Comments 3
Trish_T
QuickBooks Team

Why is quickbooks telling me I have 15 days until payday? I have set up for payroll twice a month, and haven't issued a paycheque since the middle of February.

Hi marylou-scott-sm,

 

Welcome to Community!  QuickBooks Online Payroll is a dynamic way to ensure your staff is paid as scheduled.  I'd be glad to assist!

 

When you're ready to Run payroll, use the ▼ dropdown menu to select the appropriate Pay period and ensure the Pay date is correct.  If you don't see the proper pay period, you'll want to take a look at your employee set up and their associated pay schedules.  Here's a helpful guide, for your reference.  If you experience the same result, please contact us outside of Community, so we can look further into it from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Feel free to reach out again, if other concerns come to mind.  We'd be happy to help!

Marylou_S
Level 1

Why is quickbooks telling me I have 15 days until payday? I have set up for payroll twice a month, and haven't issued a paycheque since the middle of February.

Thank you, Trish!

 

- Marylou

Alex M
QuickBooks Team

Why is quickbooks telling me I have 15 days until payday? I have set up for payroll twice a month, and haven't issued a paycheque since the middle of February.

We're happy to help Marylou. If you have any other questions, feel free to reach out here.

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