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Hi marylou-scott-sm,
Welcome to Community! QuickBooks Online Payroll is a dynamic way to ensure your staff is paid as scheduled. I'd be glad to assist!
When you're ready to Run payroll, use the ▼ dropdown menu to select the appropriate Pay period and ensure the Pay date is correct. If you don't see the proper pay period, you'll want to take a look at your employee set up and their associated pay schedules. Here's a helpful guide, for your reference. If you experience the same result, please contact us outside of Community, so we can look further into it from our end.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach out again, if other concerns come to mind. We'd be happy to help!
Thank you, Trish!
- Marylou
We're happy to help Marylou. If you have any other questions, feel free to reach out here.
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