The request of our charity incorporated in 1974 in Ontario to set up payroll was rejected as we only have letters patent, not a certificate of incorporation. What to do?

Hi there, Chris. Your charity’s dedication over the decades is truly remarkable.

Given your organization’s longstanding presence, and since Ontario only recently began providing certificates of incorporation for Non-Profit Corporations, while original documents such as letters patent are not replaced, this situation is best handled by our QuickBooks Live support team.
 

I recommend following up with them again so they can review your case and suggest any alternative documentation that can be accepted.

You can also view this helpful article to check our colleagues’ available hours and connect at your convenience: Get help with QuickBooks products and services.

We appreciate the valuable work your charity continues to provide, and we’re always here if you need more guidance or have other questions.