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Entering weekly timesheets in partnership with QuickBooks Online Payroll is the perfect way to streamline the process of paying your employees. Once the timesheets have been entered, the hours should copy over so that you can skip right to running payroll. I want to help you figure out why your timesheets are not transferring over to payroll.
To ensure that you have your payroll settings set up accurately, please follow the steps below:
Navigate to the Gear icon.
Select Payroll settings.
Within the Employees section, choose Time Sheets.
If it isn't already selected, select Copy hours from employee time sheets.
Click OK to save your changes.
Once these settings are adjusted, the weekly timesheets that you enter will pull directly into QuickBooks Online Payroll for the appropriate employees.
Let me know if there's anything else you need help with. It's what I'm here for!
This is an intermittent problem. It worked fine in the last pay period, did not work in the one before that, and worked fine up until then. The employee settings you mentioned have been set properly for several years and are still set correctly to use time sheet hours on the payroll. Actually, some but not all of the hours transferred over for both hourly employees this pay run, and in the previous one that did not work one employee's hours transferred and the other did not. I checked the timesheets for errors and found none. At least this time the timesheet data appears to have been transferred to the Project data which was a problem last time.
Thanks for the additional detail @donpaton. I know how important it is for features like timesheets to work as expected, especially when it comes to paying your employees accurately. Since it doesn't sound like you're experiencing these issues consistently, it's possible that it's happening as a result of images and files stored in your browser's cache. Regularly clearing the cache and cookies is a great way to ensure that web-based software such as QuickBooks Online is running optimally.
In order to get to the bottom of this, seeing some screen shots from the payroll module, as well as of the weekly timesheets would be helpful. This would help me to pinpoint what might be preventing the time activity from pulling into the payroll. Since screen shots of this would contain sensitive employee information, it'd be best to reach out on one of our other support platforms to dig into this a little deeper. Here are some ways you can get in touch:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
My team can be contacted directly via the social media channels above, and we're able to troubleshoot and collect screenshots and account information through direct messaging. Scheduling a callback with one of our phone agents will give you the option to do a screen share so that the agent can work with you in real time. Choose the route that's best for you, and we'll work on getting this issue resolved.