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donpaton
Level 1

Timesheet hours not transferring to payroll

 
8 Comments 8
Rebecca R
QuickBooks Team

Timesheet hours not transferring to payroll

Hi there donpaton,

 

Entering weekly timesheets in partnership with QuickBooks Online Payroll is the perfect way to streamline the process of paying your employees. Once the timesheets have been entered, the hours should copy over so that you can skip right to running payroll. I want to help you figure out why your timesheets are not transferring over to payroll. 

 

To ensure that you have your payroll settings set up accurately, please follow the steps below:

 

  1. Navigate to the Gear icon.
  2. Select Payroll settings.
  3. Within the Employees section, choose Time Sheets.
  4. If it isn't already selected, select Copy hours from employee time sheets.
  5. Click OK to save your changes.

 

Once these settings are adjusted, the weekly timesheets that you enter will pull directly into QuickBooks Online Payroll for the appropriate employees. 

 

Let me know if there's anything else you need help with. It's what I'm here for!

donpaton
Level 1

Timesheet hours not transferring to payroll


This is an intermittent problem.  It worked fine in the last pay period, did not work in the one before that, and worked fine up until then.  The employee settings you mentioned have been set properly for several years and are still set correctly to use time sheet hours on the payroll.  Actually, some but not all of the hours transferred over for both hourly employees this pay run, and in the previous one that did not work one employee's hours transferred and the other did not.  I checked the timesheets for errors and found none.  At least this time the timesheet data appears to have been transferred to the Project data which was a problem last time.

Rebecca R
QuickBooks Team

Timesheet hours not transferring to payroll

Thanks for the additional detail @donpaton. I know how important it is for features like timesheets to work as expected, especially when it comes to paying your employees accurately. Since it doesn't sound like you're experiencing these issues consistently, it's possible that it's happening as a result of images and files stored in your browser's cache. Regularly clearing the cache and cookies is a great way to ensure that web-based software such as QuickBooks Online is running optimally. 

 

In order to get to the bottom of this, seeing some screen shots from the payroll module, as well as of the weekly timesheets would be helpful. This would help me to pinpoint what might be preventing the time activity from pulling into the payroll. Since screen shots of this would contain sensitive employee information, it'd be best to reach out on one of our other support platforms to dig into this a little deeper. Here are some ways you can get in touch:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social MediaFacebookTwitter, and Instagram.

 

My team can be contacted directly via the social media channels above, and we're able to troubleshoot and collect screenshots and account information through direct messaging. Scheduling a callback with one of our phone agents will give you the option to do a screen share so that the agent can work with you in real time. Choose the route that's best for you, and we'll work on getting this issue resolved. 

 

Have a great weekend!

Heather99
Level 1

Timesheet hours not transferring to payroll

I have the same problem - but on Quickbooks desktop 2022

not a cache issue for me

15 employees - 13 pulled hours in fine - 2 didn't

last payweek - a different employee didn't work

 

?? what am I doing wrong?

 

I have confirmed that I have the same dates on timesheet as payroll

 

I can't seem to troubleshoot this

 

any ideas?

Amanda-B
QuickBooks Team

Timesheet hours not transferring to payroll

Hey there Heather99,

 

Thanks for contacting us here. QuickBooks Desktop is a great tool to have, it helps keep your books balanced. It's important that you are getting the right amount of hours worked by your employee in order to pay them correctly. I can point you in the right direction for the best assistance possible.

 

I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen and they'll be able to provide assistance and see why the time sheet is not pulling all the hours. You can reach them using the methods in this link.

 

If you have any other questions, feel free to reach out here.

gcmcpa
Level 2

Timesheet hours not transferring to payroll

It looks like this problem is happening again. I am trying to run our June 30 2022 payroll and the payroll settings has changed it's look and is now missing the timesheet setting that allows me to copy hours from QB Time into the payroll run. As there is no after hours support, I am now keying the hours in manually again unfortunately. Please resolve this!

gcmcpa
Level 2

Timesheet hours not transferring to payroll

@Rebecca R  - since June 2022, the option you have in your instructions above to copy timesheet is no longer there. I have flagged this to customer support but it is still not there. I've had to manually key in hours for the past 5 payroll runs. Can you tell me where to find this setting since the June 2022 update?

Trish_T
QuickBooks Team

Timesheet hours not transferring to payroll

Hi gcmcpa,

 

Thanks for joining us here.  It's important that you're able to add the timesheets effortlessly in QuickBooks Online.  I'd be happy to point you in the right direction, so you're on the right track with your work!

 

Here's how to locate and enter time activity;

 

1. From the left menu open +New

2. Select Single time activity or Weekly timesheet under Employees

Here's a helpful guide for your reference.

 

Feel free to reach back out if any other questions come to mind.  We'd love to help!

 

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