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Rochelley
Level 8

Vacation ($) Available not printing on some employee's paystubs

I have had this problem in years past and did find an answer on these forums.  But the forums have changed so much in the last while that I can't find a lot of the older messages.

 

It was a simple workaround, like unchecking the option in the pay cheque printing options and then turning it back on, (something like that), but I've already tried a lot of combinations of that and nothing works.  The same employee's paystubs are showing the Vacation ($) Available as blank, despite them all having correct vacation $ available balances in their payroll records and on the paycheque itself.

 

Does anyone know why this is happening for only some employees and how I can get it printing again?

3 Comments 3
Rebecca R
QuickBooks Team

Vacation ($) Available not printing on some employee's paystubs

Hey there Rochelley, 

 

It's great to hear from you. I know how important it is to be able to display your employee's available vacation on their pay stubs and it's a straightforward process to set up in QuickBooks Desktop, so let me point you in the right direction.

 

I came across this thread from last year - I'm not sure if it's the one you're referring to, but the steps shared at the end might be exactly what you're looking for. Here's how to ensure your vacation time appears on your employees' pay stubs:

 

  1. Navigate to Edit and then Preferences.
  2. Select Payroll & Employees, then choose the Company Preferences tab.
  3. Select Pay Stub & Voucher Printing.
  4. Select the checkbox for Vacation used and vacation available.
  5. Hit OK, then choose OK again to close the preferences window.

 

If this doesn't quite hit the mark, please get back to me here and let me know. I want to make sure you're able to get this resolved. I know that you're very familiar with QuickBooks Desktop and that you're a regular Community contributor, so my hope is that our other regular contributors might join in on the thread to contribute ideas and solutions as well. Have a great evening!

Rochelley
Level 8

Vacation ($) Available not printing on some employee's paystubs

Hello @Rebecca R ,

 

Yes, that box is checked and has been for years.  But this payroll, random employees have that area blank on their paystubs; for all other employees the field is populating with the Vacation ($) Available as it should.

 

I have tried unchecking the box, shutting down QB and then re-opening and selecting the box again, to no avail.  The post I am referring to that I saw quite a few years ago, was a workaround, as this is a glitch in the QB Desktop program that rears its head every once in awhile.  I just can't remember what I did to make it work again.  I will keep trying and If I figure it out, I will post on this thread again.

JamesM
QuickBooks Team

Vacation ($) Available not printing on some employee's paystubs

Hi Rochelley. Glad to hear from you again. I hope all is well on your end. I've read this thread and I'd like for you to get the support you need. I recommend contacting our support team so they can share your screen and assist you further with this. You can reach out to our team using this link here or by dialing 1-833-317-2226 (Mon - Fri 9am - 8pm EST). Feel free to check the Intuit QuickBooks Desktop software support policies when you have a minute. Let me know if you have other questions. 

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