Hi Audy, just a quick follow-up, could you please clarify which part of the direct deposit setup gave you trouble? Also, please note that I’ve removed the email address you provided for security reasons. Regarding the verification process, this is an inspection where Federal law requires us to obtain, verify, and record information that identifies the Principal Officer listed on any account used for electronic services, including direct deposit. Normally, if the Principal Officer is a non-resident alien, we may require additional documentation to confirm their identity and finalise the setup.
Please check your inbox for a notification from QBO@intuit.com or AccountValidation@intuit.com regarding these requirements. This may include updating the primary principal's information on file or providing supporting ID.
Here are some of the valid, acceptable documents for Canada Online Accounts:
- Canadian-issued Driver's License
- Canadian Passport
- Foreign Passport
The turnaround time for verification is 48 business hours from the time all updates are made and documentation is received. Please ensure all information is accurate, as missing details will delay the process.
If you have already provided the necessary documentation and your account remains suspended, I highly recommend contacting our Live Experts team for further assistance. They have the tools to guide you through the whole setup and can provide a secure link for you to submit any additional documentation.
Feel free to reply to this post if you need further assistance.
