Hi, @rclbr51. Thank you for sharing the steps that you've tried, which are all correct.
Based on your description, your employees have successfully received their pay stubs through Workforce. This confirms that their accounts are active since they can access the system without any issues.
To resolve the issue efficiently, we recommend contacting our Live Support team. They specialize in troubleshooting and can help identify why the option to select the employee is missing. When contacting them, please provide detailed information about the issue. This will help them better understand your situation and offer a quicker solution.
Here's how to get in touch with them:
1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
2. Go to the Search tab.
3. Type contact us in the search box
4. Click Contact Us below.
5. Choose your preferred method of communication: Chat or Callback.
If you have any additional questions or concerns about QuickBooks, please click the Reply button to let me know.
