Hello stevenwen,
Welcome to the Community. It's vital you get the assistance you need. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.
I recommend checking with the following variables as they can cause the issue you've described above:
- Earnings Period: Ensure the earnings reported on the ROE reflect the correct pay period.
- Deductions: Verify if any deductions or adjustments were made that could affect the total.
- Data Entry: Double-check for any data entry errors in the payroll system.
- Hours Worked: Confirm the total hours worked align with the earnings reported.
Otherwise, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support.
Feel free to keep me posted on how you make out. I'll be here.
