Transparency is one of our top priorities. I'd be happy to steer you in the right direction so you know what's causing the difference in your billing.
Based on what you've described, it's important that I'm able to take a closer look at your billing. Since this is a public platform, I highly recommend reaching out to our support specialists so they can assist you further. You can reach out to us by using any one of the contact methods below:
Phone: Call us at 1-855-253-1536from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.