We can check in the Employee Center for the unexpected number of employees in the list, Ash.
Before we continue, I would like to ask if you have another user. If you do, that could explain the duplicate list of employees.
We can check the Audit Trail Report to see the transaction history created under your QuickBooks account.
If none, we can go ahead and manually mark your employees inactive in the lists.
Here's how:
- Go to the Employees, then click Employee Center.
- In the All Employees dropdown, click on the Active Employees.
- Click on the employee's name to mark them as inactive.
- Check if the Employee is inactive.
- Click OK once done.
Employees marked as inactive will no longer appear in the Active Employees list but will remain visible in the All Employees list, effectively serving as your archived employees.
When the issue persists, we can verify and rebuild the Data to determine if there is an issue with your company file that is causing an unexpected change in the number of employees.
We're always here to answer all your concerns related to managing your employees, Ash.