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wadcorbe
Level 1

Bill amount different than amount due

I have had this happen several times, and don't know why, or how to correct it. I have a vendor bill for $3960.33. The bill was paid in the amount of $3960.33, yet the bill is still showing as open. When I went back into the bill payment, the dollar amount in the cheque portion of the screen says $3960.33, however in the "bills paid in this transaction" portion of the screen the amount paid says $3983.73. Also, in this portion of the screen, the bill amount says $3960.33, yet the amount due says $7944.06...??? How does something like this happen, and how do I correct it without messing up previous bank recs?

6 Comments 6
wadcorbe
Level 1

Bill amount different than amount due

Bill Payment Bill Amount Amount Due Amount Paid Vendor Bill

LauraAB
QuickBooks Team

Bill amount different than amount due

Hi wadcorbe,

 

Those screenshots are great and I appreciate you taking the time to include them with your question. For this kind of situation, it's better for an agent to take a closer look at what's happening overall, including how this bill may be relating to other bills and what credits may be affecting it, for instance. Your vendor's set up may also give us a clue as to what's happening here, especially if this happens with only this vendor each time you come across this situation.

 

The agent will walk through troubleshooting steps with you and help determine what, if anything, needs to be done to correct bank reconciliations. Give the team a call at 1-877-772-9158. If you're using Pro or Premier, an agent can assist whenever you have a chance to call. The lines are open 24/7. Enterprise agents can help from Monday to Friday between 9 a.m. and 8 p.m. EST.

 

Learn more about support here: Intuit QuickBooks Desktop software support policies

 

Have a great week!

SpectrumConcreteInc
Level 1

Bill amount different than amount due

Did you ever figure out what the problem is? I am having the same issue :( Quick fix or do I have to call?

JamesM
QuickBooks Team

Bill amount different than amount due

Hello SpectrumConcreteInc. Thanks for chiming in on this post. To ensure you get the support you need, I encourage you to contact our support team for further assistance. You can reach out to our team using this link here or by dialing 1-833-317-2226 (Mon - Fri 9am - 8pm EST). Feel free to check the Intuit QuickBooks Desktop software support policies when you have a minute.

ACC_JVAN
Level 1

Bill amount different than amount due

I had the exact same issue with two bills where the amount owing was double the amount of the bill. I fixed it by editing the original bill and increasing the amount by $1 and saving and then decreasing the amount by $1 to match the original amount and saving again.  This somehow forced Quickbooks to recalculate the amount owing on the bill (to zero) and it stopped showing up under bill payments.  It must be a bug in the software.

Alex M
QuickBooks Team

Bill amount different than amount due

Hi there ACC_JVAN,

 

I'm happy that you were able to find a way to resolve the amount owed on the bill and are sharing this solution with the Community. If you have any other questions, feel free to reach out here.

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