This issue usually indicates that there's something wrong with your current subscription or login, shoeboxincorporated. I'll lay out the details below.
If you're being prompted to select a subscription, it's possible that your current subscription has expired, or you may need to update your payment information. To fix this, you can first check your current subscription status and billing details within your QBO account. Here's how:
- Sign in to your QBO account.
- Go to the Gear icon and select Subscriptions and billing.
- Review the information in each section.
- Select View payment history to view the last 6 months’ bills.
If necessary, you can update or change your payment method.
However, if you've tried these steps and are still redirected to the subscription selection screen when entering bills, it's best to contact our live Customer Support Team for further assistance. Thus, they can look into your account safely and investigate the reason of what's causing this issue.
Moreover, this handy article can help you if plan to add more or have fewer accounting features: Upgrade or downgrade your QuickBooks Online edition.
Ping me a reply if you have any further questions about managing your account and subscription or with any QBO-related tasks. I'll always be ready to assist you, shoeboxincorporated.
