Hi @info1794,
Thank you for reaching out. I completely understand how frustrating it can be when the date filter reverts to "This year" after changing it. I recognize how important it is for you to keep the date range unfiltered in your suppliers, especially when reviewing previous transactions. Let’s work together to run some diagnostic steps to check if this might be a browser-related issue.
Since the date filter continues to repopulate to "This year" and cannot be cleared, I suggest doing the troubleshooting below:
- Refresh your browser.
- Sign out and sign back in to your QBO account.
You can try accessing your account through a private or incognito window. This mode avoids storing internet data, which can help resolve temporary issues. You might also want to try a different compatible browser to ensure everything functions smoothly.
If the issue persists, I recommend contacting our Live Support team. They have the tools to conduct a detailed review of your account, identifying the root cause of the problem and guiding you through the appropriate steps to resolve it.
Please follow the steps below to contact them:
- Navigate to the Help (?) icon.
- Click on the Search tab, enter a brief description of your concern, then select Contact Us.
- Choose either Chat or Callback options.
Also, make sure to check their support hours so you will know when representatives are available to help.
Please revisit this thread and use the Reply button below if you need further assistance or encounter any difficulties navigating the system. Remember, the Community team is here to support your success. Wishing you a great day!
