How to make payment when multiple credits from supplier exist?

Hi Marilyn. To stop those credits from applying, you'll need to turn off the Automatically apply credits in your settings.

To start, head over to the Gear icon (at the top right corner of your screen) > Account and Settings > Advanced. After that, click Edit in the Automation section, then turn off Automatically apply credits and click Save.

Now, to make a payment when you have multiple credits available:

1. Go to + New and select Pay Bills.
2. Select the specific Bill you want to pay.
3. Look at the credit applied section. Manually check the boxes for only the specific credit notes you want to use.
4. QuickBooks will then update the total payment to show the correct amount.
   
   

If you have follow-up questions or any other concerns, comment them below.

trying to update my payment but wont except my card

Hi, Paulee. Are you trying to pay for your subscription with that card? What error message did you receive during the process?

If you received an email stating that your payment failed, it usually indicates that the card on file has expired, is invalid, or has been declined by your bank. You can resolve this by updating your billing details. You can navigate to Settings > Account and Settings> Billing & subscription. From there, click Edit to update your billing info. Once done, select Save.

Normally, this can take up to 24 hrs to reactivate your account. However, if the issue persists, please double-check these common blockers:

• Ensure your billing address does not contain symbols (e.g., @ or *), as these can trigger errors.
• Make sure every field on the payment screen is filled out, including your postcode/zip code.

To narrow down the results, you can also perform the steps in a private window to rule out any possible cache-related problem.

Finally, if you're still unable to update your details, you may consider reaching out to our Live Support team for them to take a closer look at this unusual behaviour in your account.

Feel free to reply if you mean something else.