Hi Shore.
Being able to use your QuickBooks the way it was intended is our primary focus. I'd be happy to help you with this.
If the program isn't running the same as it use to it could mean that there is something going on with your internet browser. I recommend clearing your cache and cookies and then opening QuickBooks in a private browser such as Google Chromes Incognito mode. If this doesn't fix the issue you can also try opening QuickBooks in another browser all together or a different computer.
If the problem continues I recommend contacting our support team as they can look further into this for you. They can be reaching using one of the following methods: Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Have a great day!
