Receipts cannot be uploaded in QB Online Accountant. They get stuck in the processing stage but do not process. Browser has been checked and cache has been cleared.

I know how valuable your time is, and I appreciate your efforts in addressing this issue, Wendy. I recommend reaching out to our live support team to review why your uploaded receipts are disappearing.

Here's how to connect with them:

1. Log in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You'll be able to request a callback or start a live chat with an expert.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

If you have additional questions, please leave a reply below. The Community is always here for you.