I understand the situation and urgency you're experiencing with reminder transactions, Erica. Let's troubleshoot the issue together so you can resume your tasks in QuickBooks.
To begin with, I recommend signing in to your QuickBooks Online (QBO) account using an incognito or private window. It will help us determine if the issue is related to your browser, as outdated cache files can affect the system's feature performance.
Here are the keyboard shortcuts for popular browsers:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
From there, you can check the reminder transactions from the list. If it works, I suggest clearing your regular browser's cache to remove unnecessary data and start fresh. Alternatively, consider using a different supported browser, as the issue may be specific to the one you're currently using.
Furthermore, to update your recurring template transactions, please refer to the following article that outlines detailed insights: Edit a recurring template in QuickBooks Online.
Keep us posted if you need more help managing your recurring templates or any QuickBooks concerns by adding more details below. We're always here to assist you.
