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Import web connect (.qbo) files

Web connect (.QBO) files are online banking transactions from your Bank’s website. The (.QBO) files can be downloaded and saved on your computer. Afterward, you can import the transactions so they become available in your Bank Feeds.

To download web connect files:

  1. From the QuickBooks File menu, select Utilities then Import and then Web Connect Files.
  2. Select the QBO file you saved, then select Open.
  3. When prompted to Select Bank Account, select:
    • Use an existing QuickBooks account if the account you are importing the transactions into is already set up in QuickBooks.
    • Create a new QuickBooks account if the account you are importing the transactions into is not yet in QuickBooks. Type a name.
  4. Select Continue. You should see a dialogue box telling you that the data has been successfully read into QuickBooks. Select OK.
  5. Go to the Bank Feeds Centre to review your transactions.
This article provides steps for importing web connect files. To learn more about other data types you can import and export to and from QuickBooks Desktop, please see Import and export various list and transaction types. If you want to know more about bank feeds, refer to Get started with Bank Feeds for QuickBooks Desktop.

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Level 1

Import web connect (.qbo) files

Trying to import credit card transactions into 2019 Quickbooks Desktop. Downloaded the .qbo file from AMEX but when I try to import it, the AMEX credit card account isn't listed as a QuickBooks account to select.  


I've triple checked and the account is setup as a credit card.  I have another BOA credit card listed as an account option so I know it's possible.  But the AMEX ones is missing.  What do I do?

QuickBooks Team

Import web connect (.qbo) files

Hello, @swag1301.


Let's disconnect your AMEX account from Online Services before importing your .qbo file. I can guide you on how to do it.


  1. Go to the List menu.
  2. Choose Chart of Accounts for the account you want to import into.
  3. Right-click on the account.
  4. Select the Bank Feed Settings.
  5. Choose Deactivate All Online Services.
  6. Click Save & Close.

You can refer to this article for additional insights about fixing importing errors: Fix Web Connect import errors.


Once completed, you can now import your transactions. 


Here's how:

  1. Click the File menu.
  2. Select Utilities.
  3. Choose Import.
  4. Go to Web Connect Files.
  5. Click the 'Open' button. 
  6. In the Select Bank Account window, select Use an existing QuickBooks account.
  7. Click Continue

To learn more about resolving unexpected errors when using the WebConnect process, you can read through these articles:

Feel free to click the Reply button if you have other questions. I'm always here to help.

Level 1

Import web connect (.qbo) files

Totally worked!  Yay! Thanks juVielL!