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Manage billing, payment, and subscription info in QuickBooks Online

by Intuit•153• Updated about 9 hours ago

Learn how to manage your QuickBooks Online subscription.

Update your credit card details on file, make changes to your subscription, or just view your billing history. Here’s how.

Note: To manage a QuickBooks subscription purchased through Google Play, see Cancel, pause, or change a subscription on Google Play. You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

In this article, you'll learn how to:

View your subscription info
Update or change your payment method
Update your payment information with Apple Billing
Change your billing schedule
Billing schedule FAQs
Transfer billing from your accountant
Troubleshoot issues
Cancelling QuickBooks Online

For a better experience, open this article in QuickBooks Online. Launch side-by-side view

View your subscription info

Sign in to QuickBooks Online.
Go to Settings ⚙ and select Subscriptions and billing.
Review the information in each section.
Select View payment history to view the last 6 months’ bills.

Payment methods and billing cycles

You can pay monthly or save 10% with annual payments. To resubscribe in an inactive account, use the same payment method and billing frequency as before. You can switch to a different payment method and billing frequency after signing up again.

Note: You can first sign up for a monthly subscription and finish the 30-day billing cycle before you switch to annual billing.

Notes on billing:

The billing history will be displayed in chronological order starting with the most recent bill.
Billing statements are visible the day after the billing date, not the same day.
If you signed in as an Accountant you won't be able to download the billing Portable Document Format (PDF) file for a client who pays for their own subscription.

Update or change your payment method

Sign in to QuickBooks Online.
Go to Settings ⚙ and select Subscriptions and billing.
Go to Payment method and select Edit ✎. Here, you can:
- Change how you pay for QuickBooks Online. Update your credit card expiration, and billing address.
- Add a new payment method for QuickBooks Online billing.
- Switch QuickBooks Online billing to a payment method used before.
After you save your changes, you can view the payment method on the Subscriptions and billing page.

Note: Your credit card details also update if you have QuickBooks Online bundled with Payroll. If you have more than one Intuit subscription, you can use Intuit Payment Wallet to add and receive payment methods for all your subscriptions.

Update your payment information with Apple Billing

Update your payment information on your iPhone, iPad, Apple Vision Pro, or your Mac.

iTunes may charge a new card when your card issuer updates your details. They make sure that services like Apple Music subscriptions keep going even with a new card.

Sometimes, charges may still happen on expired cards. If you have any concerns, contact your card issuer or bank.

Change your billing schedule

Before you update your payment schedule, consider this info:

You can save 10% on annual billing.
When you switch your billing plan, you'll get money back for the unused portion of your old plan.
When switching from annual to monthly billing:
- You might need to wait 30 days before your next payment.
- We'll refund any unused time left on your old plan that we can't transfer to your new plan.
- You can renew a cancelled or terminated annual subscription to a monthly plan. Renew it first as an annual plan, then switch to monthly billing.

When you’re ready, here’s how to change your payment schedule. After completing the steps below, we’ll send you an email to let you know about your new plan details.

If you are subscribed to a QuickBooks Online plan:

Sign in to QuickBooks Online.
Go to Settings and select Subscriptions and billing.
Select Switch to monthly billing or Switch to annual billing.
Select Switch, then select OK, got it.

If your QuickBooks Online plan is on a free trial:

Sign in to your QuickBooks Online account.
Go to Settings ⚙ and select Subscriptions and billing.
Select Subscribe.
Complete all the details required.
In Subscription summary, select Annual Billing or Monthly Billing.
Select Subscribe, then OK, got it.

Billing schedule frequently asked questions

Will I get a refund?

You'll get a credit on your new plan based on the unused portion of your old plan.

What is the benefit of opting for annual billing?

You will get a 10% discount compared with monthly billing.

I am billed monthly. Can I switch to annual billing?

Yes, you can. You'll get an email notifying you of the change and a 10% discount compared to monthly billing.

I am billed annually. Can I switch to monthly billing?

Yes. You will automatically be refunded the annual amount remaining. You will move to the full price and no longer receive the discounted price.

Can I renew a cancelled or terminated annual subscription as a monthly subscription?

No. If you want to renew a cancelled or terminated annual subscription as a monthly subscription, you must first renew it as annual, then switch to a monthly subscription.

Will I be auto-billed at the end of the annual plan?

Yes. You will be auto-charged at renewal date and you will keep the 10% discount.

Will I get a reminder before the new annual auto-charge?

Yes. There is currently an automated email one month prior to remind you of the upcoming billing.

What happens if I cancel before the subscription end date?

We will cancel the auto-renew, and you will have access to your account until the subscription end date.

Can I opt for annual billing when creating my QuickBooks account?

It is not yet possible to choose annual billing when creating an account. You will need to start with monthly billing when you sign up, and then change to annual billing by following the steps in this article.

I am billed annually. Can I upgrade or downgrade?

Yes, and your fees will be adjusted to the new full listed price. Your billing date will not change.

What happens if I want to transfer my billing to my accountant?

You can easily transfer your billing following this article. You will get a pro-rated refund for the remaining period and your accountant will pay the accountant price.

Transfer billing from your accountant

Transfer the billing of your QuickBooks Online subscription from your accountant to yourself. Resubscribe to your plan and enter your credit card details to pay. The current prices determine your subscription. Your accountant will receive a notification for this change.

Sign in to QuickBooks Online as a primary admin.
Go to Settings ⚙ and select Subscriptions and billing.
Select Transfer Billing to Myself.
Confirm and select your current plan.
Enter your payment information.

Troubleshoot billing issues

When you update billing details, you might see these error messages:

Something's not quite right.
It looks like there was a problem on our end. Select Save again.
Blank page/screen (unable to enter billing details).
Subscription-error billing.

We can fix this. When you update your subscription and billing details:

Make sure you complete all fields for subscription and billing.
Verify your credit card details.
The billing address for the credit card doesn't have to match the address in the QuickBooks settings.

If you still have problems, clear your cache and cookies.

Cancelling QuickBooks Online

If you've decided QuickBooks Online is no longer for you, we're sad to see you go. See our article on cancelling your QuickBooks Online subscription.