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Clear up customers with zero net balances in the Accounts Receivable Aging report in QuickBooks Online
by Intuit•4• Updated a day ago
If you're seeing customers with net zero balances in the A/R Aging Summary report, it's usually caused by an invoice that's not linked to a payment or credit.
Note: Even if the net balance is zero, the A/R Aging Summary report will still show the open invoice. |
To clear up the net zero balances:
- Select + New.
- Select Receive payment.
- Enter the customer name and leave the Amount received blank.
- For the Payment date, enter the date you'd like to use as the invoice closing date for your reports.
- Under Outstanding Transactions, put a checkmark next to the invoice to be paid with the credit.
- Under Credits, put a checkmark next to the credit.
- Select Save and close. The zero balances should now be gone from the A/R Aging Summary report.
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