Understand Intuit charges on your credit card or bank statement

If you don’t recognize an Intuit or QuickBooks charge, here's how to check where it came from and why.

Note: If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Prerequisites

To get started, you’ll need your credit card or bank account info, and the amount and date of the charge to look it up. If you don’t have them, sign in to your account and review your billing history.

Select the product you want to look up a charge for.

QuickBooks Online, QuickBooks Online Accountant, QuickBooks Self-Employed, or QuickBooks Online Payroll

If you use any of these products or services:

1. Sign in to your account.
2. Go to Settings and select Subscriptions and billing.
   You’ll see all your active subscriptions.

QuickBooks Desktop

If you use any of these products or services:

• QuickBooks Desktop (Pro, Premier, Accountant)
• QuickBooks Enterprise (Enterprise, Enterprise Accountant)
• Other services (Intuit Data Protect, QuickBooks Statement Writer, QuickBooks File Manager)

Get in touch with us. We’ll help you figure it out.

QuickBooks Payments

If you use QuickBooks Payments to take payments with QuickBooks, you're charged processing fees. Learn more.

Request a refund

If you would like to request a refund, here’s how to submit a refund request.

Find a charge here

You can use this tool to look up a charge for any of these products:

• QuickBooks Desktop and QuickBooks Enterprise
• QuickBooks Online
• QuickBooks Online Accountant
• QuickBooks Self-Employed
• QuickBooks Online Payroll
• QuickBooks Time

Note: This form shows charges that occurred on or after May 27, 2020. For charges before that date, follow the steps as applicable:

• QuickBooks Online, Accountant, Self-Employed, or Payroll
• Desktop
• Payments (Merchant Services)

Notes:

• If you don’t see your product or charge, you might have multiple accounts. Be sure to sign in to the account you used to register your product or service.
• If a charge can't be found using the charge look-up tool, see Mailchimp's terms of service for details on Mailchimp payments.