Understand fees for refunds or voided transactions
by Intuit• Updated 1 month ago
Learn about what fees you could be charged for a refund or voided payment in QuickBooks Payments.
If you see an issue with a customer's payment, you can void or refund the sale in QuickBooks Payments.
The difference between a void and refund
- Void: A transaction you cancel before the daily batch closes.
- Refund or return: A transaction you cancel after the daily batch closes.
Note: All refunds and voids must be processed on the original transaction.
When to void or refund a transaction
QuickBooks Payments tracks sales in daily batches. Batches close everyday at 3:00 PM PT (7 days a week). Sales made after 3:00 PM PT will count for the next day's batch.
For example, if you process a sale on Monday at 3:05 PM PT, you can void it until 2:59 PM PT the next day (Tuesday).
Some exceptions include:
- Certain debit card transactions can only be voided up to 90 minutes from the original sales time. If you can't void a transaction, you can still refund your customer.
- Chargebacks or special cases where Intuit needs to be involved may not follow this batch schedule.
Note: Refunds may affect the batch total of the day they are processed.
Fees for voids and refunds
Fees may apply when you refund or void a payment. These fees depend on your pricing plan and transaction type.
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