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Transfer primary admin access back to your QuickBooks Online client

SOLVEDby QuickBooks31Updated 3 weeks ago

Learn what to do if your client wants to become the primary admin for their company file.

When a client invites you to be their accountant, or you start a company file for them, you can also become their primary admin. This lets you handle admin tasks like permissions and data management for them.

If your client wants to become the primary admin for their company file, you can transfer the role. Here's how to transfer primary admin access back to them.

Or, learn more about user roles in QuickBooks Online.

Note: To transfer the primary admin role to your client, you must also be their lead accountant.



Transfer the primary admin role to your client

  1. Sign in to QuickBooks Online Accountant as the primary admin for your client's company.
  2. If you're on the One Intuit Account Manager page, then follow the steps below:
    1. Select Products & billing, then select your QuickBooks accountant subscription.
    2. Go to the Billing details tab and select Go to QuickBooks to open your company.
    3. Select Continue.
  3. If you're not on the One Intuit Account Manager page, select the Go To QuickBooks drop-down.
  4. Select and open your client's QuickBooks Online company.
    Tip: You can also go to the Clients menu, find your client, and select the QuickBooks icon next to their name.

When you're in your client's QuickBooks Online company:

  1. Go to Settings ⚙ and select Manage Users. If you don’t see this option, make sure you sign in with your primary admin account.
  2. In the User Type column, check if the client is listed as Admin. If they’re not, select Edit to change them to an admin.
  3. Select the small arrow ▼ in the Action column to the right of the user. Then, select Make primary admin.
  4. In the window, select Make primary admin to confirm that you want to make the change.
  5. Go to Settings ⚙ and select Sign Out to sign out as the current primary admin.
  6. When the user gets the invitation email, ask them to select the link and accept the invitation.

You’re all set. The user is now the primary admin for your QuickBooks account.



Transfer the primary admin role to another accountant on your team

Need to transfer the primary admin role for a client's company to another accountant on your team? No problem. Follow these steps to Set up or change lead accountants in QuickBooks Online Accountant.

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