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Fix rejected bank payments or fees in QuickBooks Payments

by Intuit•10• Updated 3 weeks ago

Learn how to fix rejected bank payments in QuickBooks Payments.

QuickBooks Payments (Merchant Services) lets you accept bank payments from your customers. If your bank payment gets rejected, we’ll send you an email.

Note: The email includes a rejection code, reason for the rejection, instructions on what to do, and related fees (if any).

Learn about rejection codes

Banks can reject payments for many reasons. To fix the issue, follow the steps in the email we sent you and use this chart as a reference.

Here’s a list of the rejection codes, their meanings, and what you can do to resolve.

Reject Code	What the code means	What you can do
900 902 912	No account/Unable to locate account/Invalid account number The account number doesn't match the individual on the payment, or the account isn't valid.	Change the deposit bank account for QuickBooks Payments.
901 908	Insufficient funds/Uncollected funds The available balance in your account isn't enough to cover the fees.	Check your account balance associated with your QuickBooks Payments account. If funds are available, or if you want to pay by credit card contact customer support. Have your Merchant Account info and case number ready.
903	Payment stopped You requested a stop payment with your bank.	Change the deposit bank account for QuickBooks Payments.
905	Account closed The account you used for QuickBooks Payments isn't active.	Change the deposit bank account for QuickBooks Payments.
907	Non-transaction account Policies or regulations prohibit or limit bank payment activity on your account	Check the account you told QuickBooks to deposit payments into. Make sure it's a chequing account or some other transactional account. It can't be a savings account. In general, savings accounts only allow a limited number of daily debits. If you need to change the account QuickBooks puts payments into, follow the steps to update your bank info.
909	Currency/account mismatch	The currency of the transaction does not match.
910	Account holder deceased The account holder has died (used in the event of a representative payee, guardian, or trustee).	Send us a death certificate if applicable. Depending on the bank's policy, you may need to change the bank account completely.
911	Account frozen Funds unavailable due to legal action or your bank. In this case, you can't access your account.	Work with your bank to authorize payments coming from Intuit and QuickBooks. Change the deposit bank account for QuickBooks Payments.
914	Incorrect payor/payee name	The payor/payee name on the transaction doesn't match the account holder’s name. Work with your bank and follow the proper procedures to fix your account.
915 916 917 918 919 920	Customer advises not authorized/Corporate customer advises not authorized You told your bank that Intuit isn't authorized to debit your account/an entry wasn't authorized.	Work with your bank to authorize payments coming from Intuit and QuickBooks. Change the deposit bank account for QuickBooks Payments
921	Duplicate entry The request appears to be a duplicate entry.	You don’t need to do anything. We’ll work to fix this issue.

Troubleshoot common rejection problems

Here are some common problems with bank payment rejections and troubleshooting tips to resolve‌ them.

Didn’t receive an email after a bank payment rejection?
QuickBooks sends the email to the contact email associated with your QuickBooks Payments account. We suggest that you check your spam folder in case our email may have landed there.
Don’t see your rejection code listed here?
If your rejection email includes a code not shown in this chart, follow the steps in the email.

Contact us if you need additional support with bank payment rejections.

Money movement services are provided by Intuit Canada Payments Inc.