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Contact QuickBooks Online Payroll Support

SOLVEDby QuickBooks97Updated October 13, 2023

Learn how to get help with your payroll offerings and services.

Contact us through your product

QuickBooks Payroll - Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET.

QuickBooks Payroll any time, any day.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. In the Search tab, select Contact Us.
  4. Enter your question and select Continue.
  5. Choose a way to connect with us:
    • Chat with us, chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

Chat with us online

Chat with an expert here.

Contact us through your product

To know more about contacting support, refer to this article.

How to chat with us

Open your QuickBooks Desktop to connect with us.

  1. Open QuickBooks Desktop.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Go to Live Community, then select Go Online.
  4. You are redirected to QuickBooks Support Page.
  5. Select Contact Us.
  6. Select the product and enter your question, then select Continue.
  7. Select Chat with us.

Chat with us online

Chat with an expert here.

Workforce chat is available Monday to Friday, 6 AM to 6 PM PT.

Contact us through the web browser

  1. Go to HelpHelp icon.jpg.
  2. Select Contact Us.
  3. Select Chat with us.
  4. Enter your email address, name, and question.
  5. Select Start Chat.

Contact us through the Workforce mobile app

  1. Tap Help icon.jpgHelp.
  2. Tap Contact Us.
  3. Enter your email address, name, and question.
  4. Tap Start Chat.

If you can't sign in to QuickBooks Workforce

Fill out the form and chat with us.

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