Contact QuickBooks Online Payroll Support

Contact us through your product

QuickBooks Payroll - Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET.

1. Sign in to your QuickBooks Online company.
2. Go to Help (?). This opens the QuickBooks Assistant window.
3. In the Search tab, search a topic related to your concern.
4. Select Contact Us.
5. Enter your question and select Continue.
6. Choose a way to connect with us:
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.

Contact us through your product

To know more about contacting support, refer to this article.

How to chat with us

Open your QuickBooks Desktop to connect with us.

1. Open QuickBooks Desktop.
2. Go to Help, then select QuickBooks Desktop Help.
3. Go to Live Community, then select Go Online.
4. You are redirected to QuickBooks Support Page.
5. Select Contact Us.
6. Select the product and enter your question, then select Continue.
7. Select Chat with us.

Workforce chat is available Monday to Friday, 6 AM to 6 PM PT.

Contact us through the web browser

1. Go to Help.
2. Select Contact Us.
3. Select Chat with us.
4. Enter your name, email address, and Phone number(optional).
5. Select Get a Chat.
6. select OK.

Contact us through the Workforce mobile app

1. Tap Help.
2. Tap Contact Us.
3. Enter your email address, name, and question.
4. Tap Start Chat.

If you can't sign in to QuickBooks Workforce

Fill out the form and contact us.