Get help with QuickBooks products and services

Learn how to get help with your QuickBooks products and services.

Get help right in QuickBooks whenever you have questions. If you need more support, you can connect with a QuickBooks expert for one-on-one guidance.

You can get help by using the Help option inside your QuickBooks product to find answers to common questions about connecting with an expert, support hours, or availability. If you can’t find the answers you need, you can connect with an expert. Here’s how:

Find your product for steps on how to find articles or connect with a trusted expert.

QuickBooks Online

These steps apply to:

• QuickBooks Online EasyStart, QuickBooks Online Plus, QuickBooks Online Advanced, QuickBooks Online Accountant, or ProAdvisor products. 
• QuickBooks Online Payroll Core, QuickBooks Online Payroll Premium, QuickBooks Online Payroll Elite, and QuickBooks Time. 

1. Sign in to QuickBooks Online.
2. Select the help icon .
3. Select one of the following options to get help:
   • Assistant tab: Enter your question in the Type or ask something field, then select one of the answers or the options, which the QuickBooks Assistant provides.
   • Search tab: Enter your question in the Search questions, keywords, or topics field to get a list of related articles.

Connect with a trusted expert

If you still need help, follow these steps to connect to an expert. 

• Assistant tab: Enter contact a human and follow the prompts till you see an option to connect with a support professional.
• Search tab: Select Contact Us and follow the prompts.

QuickBooks Online expert service hours

QuickBooks mobile app

To get help with QuickBooks mobile app, follow these steps:

For Android:

1. Sign in to the QuickBooks mobile app.
2. Tap Menu 𓃑 , then tap .
3. Tap Help and Support. Then, you can either
   1. Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
   2. Contact Us: Tap Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.

For iOS:

1. Sign in to the QuickBooks mobile app.
2. Tap Menu 𓃑 , then tap .
3. Tap one of the following options to get help:
   1. Articles and support:
      1. Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles. 
      2. Contact Us: Tap Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.
   2. Ask QB assistant a question:
      1. Enter your question in the text field. QuickBooks Assistant will provide answers or options.
      2. Connect with an expert: If you still need help, type: Talk to an expert. Then, select one from Callback, Chat, or Ask the community.

QuickBooks Desktop

These steps apply to QuickBooks Desktop Pro, Premier, and Enterprise.

1. Open QuickBooks Desktop.
2. Go to Help and select QuickBooks Desktop Help.
   Tips:
   • Press F1 on your keyboard to open the Help window.
   • If you don’t see the Help menu, check your screen settings in QuickBooks Desktop or update its version.
3. From the Help window, you can either:
   • Search articles: Select Search, then enter your question in the search field. You’ll get a list of related articles.

QuickBooks Desktop expert service hours

QuickBooks Workforce

Follow these steps if you need help with QuickBooks Workforce.

1. Sign in to QuickBooks Workforce.
2. Select the help icon .
3. Select one of the following options to get help:
   • Assistant tab: Enter your question in the Type or ask something field, then select one of the answers or the options, which the QuickBooks Assistant provides.
   • Search tab: Enter your question in the Search questions, keywords, or topics field to get a list of related articles.

Connect with a trusted expert

• Assistant tab: Enter contact a human and follow the prompts till you see an option to connect with a support professional.
• Search tab: Select Contact Us and follow the prompts.

QuickBooks Self-Employed

1. Follow the link to go to the support page.
2. Select QuickBooks Self-Employed and enter your question.
3. Select Continue and follow the instructions to sign in to your account to connect with an expert.