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QuickBooks Desktop no longer supports Windows 8.1

by Intuit Updated 2 months ago

Get answers to commonly asked questions if you use Windows 8.1.

As of January 10, 2023, Microsoft will no longer provide security updates or support for PCs with Windows 8.1.

At Intuit, the security of our customer's data is a top priority. To help customers secure their personal information we recommend you upgrade to Windows 10 or newer before QuickBooks installation.

Frequently asked questions

Here are helpful answers to frequently asked questions if you use Windows 8.1.

What are the minimum system requirements for QuickBooks Desktop?

Select your version below to see the minimum system requirements:

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What does this mean for older versions of QuickBooks Desktop (2020 and earlier)?

You can still use older versions of QuickBooks Desktop. But, if you change from Windows 8.1 to Windows 10 or newer, you’ll continue to receive updates and security patches that will help protect your QuickBooks Desktop data. This includes your customers' and employees' sensitive info.

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If I upgrade my operating system, will it work with my other software?

Other software should work with a newer operating system. Check the system requirements for each app to see if it supports your new operating system.

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What’s the difference between desktop and online software?

Desktop software is an application installed on the computer itself that runs via the operating system. Online software is stored on the web and runs through an internet browser.

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Where can I get help with my operating system?

Visit Microsoft’s Windows 8.1 site if you need help updating Windows on your PC.The system requirements for newer versions of Windows are the same as Windows 8.1. You can confirm if your computer will support Windows 10 or newer by reviewing Microsoft’s system requirements.

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What if my business subscribes to Windows 8.1 Extended Security Updates (ESUs)?

Our notification systems can't distinguish between customers who receive Extended Security Updates and customers who don't. Because of this, you'll still see the same notices and prompts as other Windows 8.1 users.

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What if my computer is never online? I only update QuickBooks using patches downloaded on another computer?

While it's possible to use QuickBooks in an offline mode, our system requirements for all current versions of QuickBooks call for an online connection.

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I read about possible software issues for Windows 8.1. I also use older versions of Windows. Should I be worried?

Windows versions older than 8.1 have also reached their End of Life dates. If you're using an older version of Windows, we strongly recommend you upgrade to Windows 10.

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I use a hosted version of QuickBooks, what should I do?

Most hosting providers will upgrade their systems to move to Windows 10 or newer, or to newer versions of Windows Server. If you’re not sure what version your hosting provider is using or what their plans are for upgrading to Windows 10 or newer, you should contact them for more info.

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My older version of QuickBooks doesn’t indicate it'll run on Windows 10/Server 2016 or newer. Do I need to upgrade to a newer QuickBooks version?

We haven’t tested the older versions of QuickBooks with Windows 10 or newer. We recommend you upgrade to the latest version of QuickBooks to help ensure compatibility.

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Do I need to uninstall QuickBooks before upgrading the operating system?

You don’t need to uninstall QuickBooks before you start. We do recommend you backup your company files using an external drive or a backup service before you begin the upgrade.

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