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Resolve an “Enter Payroll Service Key” error message in QuickBooks Desktop

by Intuit Updated 6 months ago

Some QuickBooks Desktop users are encountering an error message asking them to enter a payroll service key when running payroll.

With QuickBooks Desktop 2022 or older versions

If you are on QuickBooks 2022 or older versions, it is necesary to download and install QuickBooks 2023 in order to continue using your payroll service.

Review our support article on how to install QuickBooks Desktop.

With QuickBooks Desktop 2023

  1. Select the Cancel button to close the window.
  2. Restart QuickBooks Desktop. This should resolve the issue.

If the issue persists for QuickBooks Desktop 2023

You can resolve this issue by manually synchronizing the license data.

  1. Select the Help option from the top toolbar menu.
  2. Select the Manage My License option from the menu, then select Sync License Data Online…:


The license synchronization window displays, and the process begins. The process should only take a few seconds to complete.

  1. Select OK when prompted to close the synchronization window.
  2. Close and restart QuickBooks Desktop. This should resolve the issue when running payroll.

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