Avoid undoing a reconciliation in QuickBooks Online

Learn about alternatives to undoing a completed reconciliation in QuickBooks Online. This article explains how to correct beginning balances, restart a reconciliation session, and manually unreconcile transactions to preserve your work.

Alternatives to undoing a reconciliation

If you are connected to an accountant in QuickBooks Online, your accountant can undo or delete completed reconciliations. However, this action removes all completed work for that period. Before requesting an undo, consider the following troubleshooting steps to resolve discrepancies.

• Check the beginning balance: If the statement beginning balance in QuickBooks Online does not match your bank statement, you do not need to delete the reconciliation. Refer to fix an incorrect beginning balance.
• Resolve difference discrepancies: If the difference between your bank statement and QuickBooks Online books does not equal zero during reconciliation, refer to how do I reconcile an account.

Restart the reconciliation process

If you need to discard changes made during a current reconciliation session or start over, use one of the following methods.

Restart the process of selecting transactions

Follow these steps to reset your transaction selections without closing the session:

1. Use the Filter icon to hide transactions after the statement ending date. This is the default setting, so the filter may already be active.
2. Select the checkbox at the top of the checkbox column repeatedly until you remove all the checkmarks from the list.
3. Compare the beginning balance on the statement to make sure it matches what you have in QuickBooks Online. If the beginning balance doesn't match, see fix an incorrect beginning balance.
4. Review the statement information you entered when you started reconciling.
5. If it isn't correct, select Edit info to correct it.
6. Proceed to find and match each transaction on your statement with your books until the difference equals zero. Learn more about reconciling.

Start the reconciliation over again

If you find you reconciled against the wrong bank statement, it may be faster to completely unreconcile a session.

1. Under the Save for later drop-down arrow, choose Close without saving. This removes any selection changes you made during the current session.
2. Confirm that you want to close without saving.
3. Select the correct account and enter the statement info. You're ready to start reconciling.

Manually unreconcile transactions

If you already completed a reconciliation and you need to undo it, you can use the register (or account history) to unreconcile each transaction that was reconciled.

Note: When a transaction is marked cleared C in the register or account history, it has a checkmark in the reconciliation screen.