ProConnect HelpProfile HelpIntuit

20010: Your software is invalid

SOLVED•by Intuit•Updated 1 year ago

To fix the error message Error 20010: Your software is invalid with the tax return open in ProFile, perform the following steps:

  1. Go to File > Properties.
  2. Change the Client Status to anything apart from what it currently is.
  3. Change the EFILE Status/AT1 Status/CO-17 Status to Eligible.
  4. Uncheck CRA Errors/RQ Errors/AT1 Errors depending on what return you are electronically filing/EFILEing.
  5. Save the return.
  6. Close the return.
  7. Open the return again using File > Open instead of File > Reopen.

Was this helpful?

You must sign in to vote, reply, or post
ProFile Tax

Sign in for the best experience

Ask questions, get answers, and join our large community of Profile users.