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Android mileage tracking troubleshooting guide

Find out what to do if you start missing trips or if your android phone stopped tracking mileage.

Mileage tracking relies on some of your phone's native settings to track trips.  Sometimes, new or updated system settings like battery optimization or location access affect whether the app can track your trips.

QuickBooks Self-Employed settings

Ensure Automatic Mileage tracking

  1. Sign in to the QuickBooks Self-Employed mobile app.
  2. On the mileage tab, make sure that the auto-tracking toggle is green and set to ON.

Enable Track Slow Speed trips

  1. Sign in to the Quickbooks Self-Employed mobile app.
  2. Tap the Menu ⋮ icon in the upper left, then Settings.
  3. Toggle Track Slow Speed Trips to ON. The toggle is blue if enabled.

Complete a Settings Inspection

  1. Sign in to the QuickBooks Self-Employed mobile app.
  2. Tap the Menu ⋮ icon in the upper left, then Settings.
  3. Swipe down and tap Mileage Tracking.
  4. Find the list of settings with green, yellow, or red "lights".
    • A green light means all of the settings are on correctly and don’t need to be fixed or reset
    • A yellow light means there’s a test to verify the settings is working properly
    • A red light means there’s an issue to be fixed
  5. If you have a red light, tap Fix This.

 

Track mileage in QuickBooks Online

Learn how to Track mileage in QuickBooks Online.

Permission to run in the background (whitelist)

Make sure QuickBooks Self-Employed or QuickBooks Online has permission to run in the background while your phone is using data. Depending on your device, you may have one or two settings to enable.

  1. Go to your phone's Settings.
  2. Tap Application Manager.
  3. Find the QuickBooks Self-Employed or QuickBooks Online app, then tap Mobile Data.
  4. Toggle the following to ON:
    • Allow app while data saver is on
    • Allow unrestricted data usage
    • Allow background data usage

Update your app

  1. Open the Play Store.
  2. Tap the Menu ⋮ icon.
  3. Tap My apps & games.
  4. Tap Installed.
  5. Swipe down to find QuickBooks Self-Employed or QuickBooks Online.
  6. Tap Updated. If it says Open, it means your app is up-to-date.

Disable battery/memory optimization settings

While these settings are great for stretching battery life, memory, and data, they can make your app delay or divide trips unexpectedly when they’re activated. Each device type has different settings that optimize battery, memory, and data. Follow the link that matches your device type for specific instructions on disabling these settings.

 

Samsung devices use a handful of settings to optimize battery life. These settings often force-quit, stop, or sleep your app, which means the app can’t accurately and consistently track your mileage. Let’s check each of these settings to make sure they’re not affecting your mileage deduction.

Battery Optimization

  1. Go to Apps, tap Settings, then Battery.
  2. Tap the Menu icon, then Optimize battery usage.
  3. Tap the drop-down ▼ menu, then All apps.
  4. Tap Apps not optimized, then All apps.
  5. If the device already shows All Apps, swipe down and scroll down to QuickBooks Self-Employed or QuickBooks Online.
  6. Toggle it off so that your app can track your trips.

Data Saver (Android 7.0 or above)

  1. Go to Settings, then Connections.
  2. Tap Data usage, then Data saver.
  3. Toggle the switch to turn on Data saver.
  4. Tap Allow app while Data saver on.
  5. Find QuickBooks Self-Employed or QuickBooks Online, then toggle the switch right next to it to enable. This lets the app run in the background even when the phone is on Data Saver.

Power Saving Mode

  1. Go to Settings, tap Device care, then Battery.
  2. Tap Power mode.
  3. Tap Optimized to disable Power Saving Mode.

You can choose to start power saving mode when battery life is below a certain percentage, but note that mileage tracking may not be accurate.

Smart Manager/App Power Monitoring

This setting force-quits any app that hasn’t launched in 3 days so that they don’t use battery power when not in use. If you have an Android 6 or newer model, your Samsung phone probably has the App Power Monitoring turned on. But if you disabled the Battery Optimization setting, you likely won’t find this setting.

  1. Go to your phone’s Settings, then tap Device Maintenance.
  2. Tap Battery.
  3. Swipe down to App Power Monitor, then tap Unmonitored Apps.
  4. Tap Edit or Add App.
  5. Find QuickBooks Self-Employed or QuickBooks Online, and clear the checkmark next to it.

If your device has the Smart Manager, remove QuickBooks Self-Employed or QuickBooks Online from the list:

  1. Go to your phone’s Settings, then tap Device maintenance.
  2. Tap Memory.
  3. Find QuickBooks Self-Employed or QuickBooks Online, and clear the checkmark next to it.

RAM/Memory Booster (third-party App)

Make sure you exclude QuickBooks Self-Employed or QuickBooks Online from this app.

  1. Open the Memory Booster app.
  2. Tap the Menu ⋮ icon.
  3. Tap Whitelist.
  4. Tap the + button in the upper right.
  5. Swipe down to Self-Employed or QuickBooks Online, and tap the + button to remove your app from the booster.

LG devices use a handful of settings to optimize battery life. These settings often force-quit, stop, or sleep QuickBooks Self-Employed or QuickBooks Online, which means the app can’t accurately and consistently track your mileage. Let’s check each of these settings to make sure they’re not affecting your mileage deduction.

Battery/Power Optimization

  1. Go to your phone’s Settings, then tap Battery & power saving.
  2. Tap Battery usage.
  3. Tap Ignore optimizations.
  4. Find QuickBooks Self-Employed or QuickBooks Online.
  5. Tap the switch to ON to let QuickBooks Self-Employed or QuickBooks Online track trips without interruptions for battery optimization.

Data Saver (Android 7.0 or above)

If your phone doesn’t have this setting, you can ignore this section.

  1. Go to your phone’s Settings.
  2. Under Locations, tap Mobile Data.
  3. Tap Wi-Fi.
  4. Find QuickBooks Self-Employed or QuickBooks Online.
  5. Toggle Unrestricted data usage to ON.

Battery Saver

  1. Go to your phone’s Settings.
  2. Tap Battery.
  3. Tap Battery Saver Mode.
  4. Toggle Battery Saver Mode off to disable.

Sometimes Battery Saver mode also disables location services. Make sure location services are turned on after your phone has a sufficient charge and after you disable Battery Saver mode.

  1. Go to your phone’s Settings.
  2. Tap Security & Location.
  3. Tap Location, then ON.

Make sure location services are set to High Accuracy.

  1. From Location, tap Mode, then High Accuracy.

RAM/Memory Booster (third-party app)

Make sure you exclude QuickBooks Self-Employed or QuickBooks Online from this app.

  1. Open the Memory Booster app.
  2. Tap the Menu ⋮ button.
  3. Tap Whitelist.
  4. Tap the + button.
  5. Swipe down to Self-Employed or QuickBooks Online and tap the + button to remove the app from the booster.

Motorola devices use a handful of settings to optimize battery life. These settings often force-quit, stop, or sleep QuickBooks Self-Employed or QuickBooks Online, which means the app can’t accurately and consistently track your mileage. Let’s check each of these settings to make sure they’re not affecting your mileage deduction.

Battery Optimization

  1. Go to your phone’s Settings.
  2. Tap Battery.
  3. Tap the Menu ⋮ button.
  4. Tap Battery Optimization.
  5. Tap All Apps.
  6. Find QuickBooks Self-Employed or QuickBooks Online.
  7. Disable the setting so you can continue tracking trips without interruptions for battery optimization.

Data Saver (Android 7.0 or above)

Note: If your phone doesn’t have this setting, you can ignore this section.

  1. Go to your phone’s Settings.
  2. Tap Data usage.
  3. Tap Cellular data usage.
  4. Find QuickBooks Self-Employed or QuickBooks Online.
  5. Tap the app icon.
  6. Tap Background data.
  7. Toggle Unrestricted data usage to ON.

Battery Saver

  1. Go to your phone’s Settings.
  2. Tap Battery.
  3. Tap the Menu ⋮ button.
  4. Toggle Battery Saver Mode to OFF to disable it.

Sometimes Battery Saver mode also disables location services. Make sure location services are turned on after your phone has a sufficient charge and after you disable Battery Saver mode.

  1. Go to your phone’s Settings.
  2. Tap Security & Location.
  3. Tap Location, then ON.

Make sure location services are set to High Accuracy.

  1. From Location, tap Mode, then High Accuracy.

RAM/Memory Booster (third-party app)

  1. Open the Memory Booster app.
  2. Tap the Menu ⋮ button.
  3. Tap Whitelist.
  4. Tap the + button in the upper right.
  5. Find Self-Employed or QuickBooks Online and tap the + button to remove the app from the booster.

Battery Optimization

  1. Go to your phone’s Settings.
  2. Tap Battery.
  3. Tap the Menu ⋮ button.
  4. Tap Battery Optimization.
  5. Tap All Apps.
  6. Find Self-Employed or QuickBooks Online, then tap Not Optimized.

Data Saver (Android 7.0 or above)

If your phone doesn’t have this setting, you can ignore this section.

  1. Go to your phone’s Settings.
  2. Tap Network & Internet.
  3. Tap Data usage, then Data saver.
  4. If enabled, tap Unrestricted data usage.
  5. Toggle Allow background data usage to ON.

Note: If Data Saver is already toggled OFF, leave it off so that QuickBooks Self-Employed or QuickBooks Online isn’t affected

  1. Find Self-Employed or QuickBooks Online.
  2. Tap the app icon and turn it ON to track your trips consistently.

Battery Saver

  1. Go to your phone’s Settings.
  2. Tap Battery.
  3. Toggle Battery Saver Mode to off to disable it.

Sometimes Battery Saver mode also disables location services. Make sure location services are turned on after your phone has a sufficient charge and after you disable Battery Saver mode.

  1. Go to your phone’s Settings.
  2. Tap Security & Location.
  3. Tap Location, then ON.

Make sure location services are set to High Accuracy.

  1. From Location, tap Mode, then High Accuracy.

RAM/Memory Booster (third-party app)

  1. Open the Memory Booster app.
  2. Tap the Menu ⋮ button.
  3. Tap Whitelist.
  4. Tap the + button in the upper right.
  5. Find Self-Employed or QuickBooks Online and tap the + button to remove the app from the booster.

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