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Intuit

Bad state licensing error occurring in ProFile

Issue

Customers are encountering a "bad state" licensing error message in ProFile. Most frequently this occurs when activating a license:

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The error reads: "License Error Occurred: "Bad state (unknown compression method (0x00))""

Resolution

Change the name of the GreenPoint folder in the ProgramData directory.

"ProgramData" is a hidden folder; it is necessary to search and identify it.

1. Close ProFile.

2. Open a Windows Explorer window.

3. Enter the term %programdata% in the folder search bar and press the Enter key on the keyboard.

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The ProgramData folder opens:

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4. Identify the GreenPoint folder:

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5. Rename the GreenPoint folder to GreenPoint-old. The purpose of this is to force ProFile to generate a new folder when it is reopened.

6. Open ProFile. The first time it is reopened after performing the above steps, ProFile may open slowly. This is expected behaviour.

7. Re-enter the license key previously attempted. The license is accepted and a green checkmark displays as confirmation.

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