Issue
Customers are encountering a "bad state" licensing error message when exiting ProFile:
The error reads: "License Error Occurred: "Bad state (unknown compression method (0x00))"
Resolution
Change the name of the "GreenPoint" folder in the "ProgramData" directory.
"ProgramData" is a hidden folder; it is necessary to search and identify it.
1. Close ProFile.
2. Open a Windows Explorer window.
3. Enter the term %programdata% in the folder search bar and press "Enter":
The "ProgramData" folder displays:
4. Identify the "GreenPoint" folder:
5. Rename all files in the "GreenPoint" folder with the ".ecml" designation to "[FILENAME]_old.ecml".
6. Rename the file "gp.dat" in the directory to "gp_old.dat".
7. Rename the folder titled "BackupFiles" to "BackupFiles_old".
8. Open ProFile.
9. Re-enter the license key previously attempted. The license is accepted and a green checkmark displays as confirmation.