cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Register for our live webinar to learn more about the ProFile TY20 Release Notes.
Highlighted
Intuit

"Check for Updates" option is missing from "Online" menu in ProFile

Issue

Occasionally, the “Check for Updates…” is not available on the “Online” menu:

User-added image

In comparison, the menu typically displays the “Check for Updates…” option:

User-added image

Resolution

The “Check for Updates…” option is deliberately missing from the “Online” menu for workstation installs.

Instead of updating on an individual workstation, the update carries out on the server, which then pushes the update to the individual workstations. The option is missing from the menu because of the workstation install protocol.

Other Causes

The “Check for Updates…” option may also be missing from the “Online” menu if the user does not sign-in as the computer administrator. In this case, right-click on the ProFile desktop icon and select the “Run as administrator” option to see the missing option.

Alternatively, select the “Environment…” option from the “Options” drop-down menu in the top toolbar; the “Environment Options” window displays:

User-added image

Click on the “System” tab.

Ensure the “Disable Online Features” option under the “ProFile Online” section is not selected.

Was this helpful?

You must sign in to vote, reply, or post