When you try to open a company file, you see one of the following messages:
80070057 the parameter is incorrect.
You do not have sufficient permissions to delete files in the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.
Possible causes of this error:
- You are trying to open the company file by double-clicking rather than opening the file from inside QuickBooks Desktop.
- If you are attempting to open a company file that is located in a folder on a redirected desktop, and the computer (such as a laptop) is not connected to the network.
- The third party firewall is not configured for QuickBooks.
- The antivirus used is BitDefender, which blocks uncommon ports when there is data traffic between computers. QuickBooks Desktop 2018, 2017, and 2016 use the database service running on the host computer. This database service communicates through ports 56728 (2018), 56727 (2017), and 56726 (2016) respectively. BitDefender blocks these ports by default.
Perform the following recommended solutions to resolve the error.
Run as administrator
- Right-click the program icon.
- Choose Run as administrator.
Open the company file after the QuickBooks program has already opened
Unlike other program, QuickBooks Desktop is designed to be opened from inside the program and NOT by double-clicking the company file.
- On your keyboard, press the Windows key, then select All Programs.Note: For Windows 8 and 10, enter in QuickBooks.
- Select the QuickBooks version that you are trying to open.
- If your company file did not open automatically, select the company file, then choose Open.
Move the company file folder to local drive
Move your Company File to a folder on the C:\ drive, (which is the default), so that all computer on the network can have access to the file.
Update QuickBooks to the latest release
Use the QuickBooks File Doctor
Manually Resolve Error 800070057
- Rename the .nd file.
- Open the folder where the company file is saved.
- Look for the corresponding .nd file of your company file.Example: MyCompanyFileName.qbw.nd
- Right-click the .nd file, then select Rename.
- Type in .old at the end of the file name.Example: MyCompanyFileName.qbw.nd.old
- Rescan your file using the QuickBooks Database Server Manager.Note: This step is only applicable if you are using the company file over the network. Please perform this step on the Server.
- On your keyboard, press the Windows key, then type in QuickBooks Database Server Manager.
- Select Add Folder to display Browse Folder window.
- Choose the folder where your company file is stored, then OK.
- Select Scan.
- After the scan, re-open the company file.
Configure your Firewall Software
- See Firewall and Internet security for updates and network access to view the exceptions needed.
- Follow the instructions from your firewall provider to configure your firewall to allow Internet access to the QuickBooks Desktop files on all computers.
- If configuring the firewall does not resolve the issue, please uninstall then reinstall the firewall (if you have the necessary installation files).
Configure BitDefender to allow QuickBooks Desktop communication
- From the BitDefender 10.0 main menu, choose Antivirus.
- Select Custom level > Exclude path from scan.
- Choose the New item button.
- Select the mapped drive or UNC path that is used to browse to the company file.Example: "Q:\"
- If you are unable to successfully prevent BitDefender from blocking QuickBooks communication, contact BitDefender Technical Support at: 800-388-8062 - option 2.
- If you have other Internet security software installed on your computer, you will need to exclude the QuickBooks program directories: C:\Users\Public\Documents\Intuit\QuickBooks Company Files\.