External exception C0000006 is generated when importing CRA data via Auto-fill my Return

Fatal error exception code C0000006 is a networking or network connectivity error. Specifically, the C0000006 Windows 7 error is an in-page I/O error.

Resolution

For a local installation

1. Close ProFile.
2. Reboot the computer.
3. Undertake a Proreg effort.

If these efforts are not successful, try an uninstall and reinstall of ProFile.

For a workstation installation

1. Confirm that ProFile is up-to-date on the server and there are no issues on the server.
2. If there are issues on the server:

• Repair the server
• Reboot the workstation
• Run a workstation install on the workstation as an Administrator

3. If there are no issues on the server, confirm how many workstations are affected. If all workstations in the office are affected:

• Repair the server
• Reboot the workstation
• Run a workstation install on the workstation as an Administrator

If only a few workstations are affected:

• Reboot the workstation
• Run a workstation install on workstation as an Administrator.