Issue
The Form Explorer in ProFile is blank and fails to populate.
Resolution
Rename the GreenPoint folder
Note: Undertake the following steps carefully when working with the Windows Registry.
1. Select the Windows icon in the bottom-left corner of the screen.
2. Enter the term "regedit" in the search field. The "regedit.exe" file lists in the window.
3. Select "regedit.exe"; the Registry Editor window opens.
4. Select the "Export..." option from under the "File" menu.
5. Select "Desktop" from the left-side menu as a destination for the file backup .
6. Assign a name of "Backup" in the "File name" field:
7. Select Save; the backup file saves to the desktop:
8. Navigate to the location HKEY_CURRENT_USERSoftwareGreenPoint
9. Identify the "GreenPoint" folder:
10. Right-click on the "GreenPoint" folder and rename it as "GreenPoint_old".
11. Close the "Registry Editor" window.
Additional options for resolution
If the above actions did not resolve the issue, follow the "How to run Proreg to repair ProFile modules" process.