SmartLook is tool that allows ProFile users to participate in a call with a support agent.
To use SmartLook it is necessary to download software called Glance. Once Glance has been installed on a user’s computer they can speak to a support agent via SmartLook.
Click this link to begin the Glance download process; a new page will open in your web browser. Follow the instructions provided as you proceed through the download process.