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How to repair C++

Issue

Microsoft C++ redistributable elements require repair.

ProFile currently depends on the following C++ redistributable elements:

  • C++ 2010 (x86) Version 10.0.40219
  • C++ 2012 (x86) Version 11.061030
  • C++ 2013 (x86) Version 12.0.30501

Resolution

1. Click the "Windows" icon in the bottom-left corner of the screen.

2. Select the "Control Panel" option.

The Windows Control Panel displays:

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3. Select the "Uninstall a program" options under the "Programs" section:

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A list of programs installed on the computer displays:

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4. Scroll down the list and identify any instances of "Microsoft Visual C++ 2012 Redistributable" and "Microsoft Visual C++ 2013 Redistributable" components:

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5. Right-click on the first instance of "Microsoft Visual C++ 2012 Redistributable" and "Microsoft Visual C++ 2013 Redistributable" components.

6. Select the "Change" option from the menu:

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7. Select the "Repair" option from the "Change" window:

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8. Repeat the repair process for each instance of "Microsoft Visual C++ 2012 Redistributable" and "Microsoft Visual C++ 2013 Redistributable" .

9. If any issues are encountered during the repair process, use the installer located on the ProFile install folder to run the repair:

Navigate to the ProFile install folder:

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Search for the value "vcr" to identify the three C++ install files:

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Run each install file as "admin" until all three are repaired.

10. Reboot the computer when all instances have been repaired.

Note: if ProFile requests the installation of another Microsoft Visual C++ component, install and reboot the computer before launching ProFile.

Download and run ProFile

If using Internet Explorer

1. Navigate to the ProFile download page.

2. Click the orange "Download ProFile" button on the download page.

A prompt asks if you want to run or save the file:

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3. Select the “Save” option.

The download progress window displays:

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When completed, the location of the file is C:/Windows -> Users -> [USER NAME] -> Downloads

If using Google Chrome

1. Navigate to the ProFile download page.

2. Click the orange "Download ProFile" button on the download page.

The download displays automatically in the bottom-right corner of the browser:

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When completed, the location of the file is C:/Windows -> Users -> [USER NAME] -> Downloads

3. Right-click on the "gpsetup.exe" icon after it has been downloaded and select the "Run as Administrator" option. This will repair any corrupt components in the software.

Note: if you are still unsure of where the file has been stored, search the C: drive for the file "gpsetup.exe"

4. Restart the computer and launch ProFile.

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