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Intuit
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Intuit QuickBooks Desktop software support policies

At Intuit, we support you and your small business needs. Here is how we can help you:

Contact our Intuit support professionals (days and hours of support)

Technical Support, Customer Service, Installation and Business Application questions:

  • Pro/Premier Customers: 24/7 support
  • Enterprise Customers: Mon-Fri, 9 am to 8 pm ET
  • ProAdvisors: Mon-Fri, 9 am to 8 pm ET

See our Contact Us page for the support phone numbers. Please be aware that calling after the posted hours will direct you to the Pro/Premier support team.

Issues that warrant free support for 12 months after product registration

Issues that are free for only 12 months after product registration (for currently supported products only). Service discontinuation policy applies.

Note: All issues not listed in this section require a support plan for live assistance

Technical support guidance on:

  • Downloading QuickBooks Desktop or installing from the CD.
  • Questions about installing or reinstalling QuickBooks Desktop on one or more computers that meet published system requirements for your product, or moving your product to a new computer that meets those requirements.
  • Upgrading to the current version or latest release of your QuickBooks Software.
  • Creating a new company file or converting a company file from another version of QuickBooks Desktop or other Intuit products.
  • Questions around the initial setup of multi-users as well as multi-user networks such as installation, Windows firewall setup and folder permission configuration.

Issues that are free of charge regardless of product

Issues that do not have any associated fees or charges regardless of product (for currently supported products only). Service discontinuation policy applies.

  • Error messages or documented solutions that tell you to contact Technical Support.
  • All error messages that contain a 6XXX code.
  • Problems registering your product.
  • Issues involving Admin password (lost, change, or removal)
  • Upgrading to the current version or latest release of your product.
  • Third-party support for items necessary for QuickBooks to operate, limited to stated system requirements.

One-time support with a new purchase of QuickBooks Desktop

You are entitled to one free support session (up to 60 minutes) within 60 days of purchase a license for your software. Intuit reserves the right to limit the telephone call to one hour and one question or issue. For any other issue, we offer personalized assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.

Paid support options

For any other issue, we offer personalized assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.

Product Support options available
QuickBooks Desktop Pro and Premier
  • All QuickBooks Pro and Premier Support subscribers are entitled to unlimited support on any topic with an active and current subscription. (NOTE: product sold separately). Subscription support plans start at $28/month or $300/year and require a minimum 12-month subscription. Support subscriptions can be purchased as a standalone offering, or combined with a product and/or payroll subscription.
  • Alternately, a single incident support call may serve your needs. A one-time fee of $99.99 will be charged for a single support call. One Time Support is provided on a per-issue basis and supports you with that issues up to 10 days after your call.
  • Billable question example: how-to questions concerning payroll processing and calculation
QuickBooks Desktop Enterprise
  • Unlimited support is available for any issue with an active and current QuickBooks Desktop Enterprise subscription.

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