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ProFile Help

Licenses show as already "activated" and display green checkmarks when activating licenses


ProFile indicates that licenses are already activate when users try to activate a new license:

User-added image

This issue is caused by existing licenses from previous years still being active in ProFile.


Remove older, existing licenses.

The correct status of licenses displays:

User-added image

Note: the most-recent license allows preparers to work on older tax years.

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