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Intuit

Message: Free some hard drive space

You may need to increase available hard drive space or check for enabled disk quotas if you get the following message when you open or create a company file, or switch to multi-user mode:

Free some hard drive space. QuickBooks is running slowly...

The following similar errors may also appear when restoring or creating a backup:

Error: You must have XXX KB/MB available on [Drive Letter] or [\\Server Name\]

Error: There is not enough free space

Remember, if you encounter the Maintenance Alert:

User-added image
  • Selecting Remind me later closes the alert window. However, the message will appear after 12 hours or until you take action.
  • Selecting Dismiss closes the alert window and prevents the message from showing up again in the future.
  • Alerts are included with the Reminders in QuickBooks Desktop 2016 and later.

Check and increase the availability of your hard drive space

  1. To open the file explorer, press the Windows key+E.
  2. Right-click the hard drive where your company file is stored, then select Properties.
  3. On the "General" tab, note the amount listed as Free Space.
    • If the amount of free space is low (or is less than 15% of total drive space), you may need to delete old or unnecessary files, or perform Disk Cleanup.
    • If the amount of free space is sufficient (at least 2.5 GB), check for active disk quotas. Consult with your computer manufacturer, Microsoft, or an IT professional for further assistance.

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