cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Register for our live webinar to learn more about the ProFile TY20 Release Notes.
Highlighted
Intuit

ProFile does not accept a license key

Issue

When entering a license key, no error occurs, but ProFile does not accept the license or provide a green check mark as confirmation.

Resolution

"ProgramData" is a hidden folder; it is necessary to search and identify it.

1. Close ProFile.

2. Open a Windows "Explorer" window.

3. Enter the term %programdata% in the folder search bar and press "Enter":

User-added image
The "ProgramData" folder displays:

User-added image

4. Rename the folder "GreenPoint" to "GreenPoint_old".

5. Open ProFile.

6. Re-enter the license key previously attempted. The license is accepted and a green checkmark displays as confirmation.

Get in touch with other Accountants

Follow us on Twitter and Like us on Facebook

       

Was this helpful?

You must sign in to vote, reply, or post