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ProFile Help

ProFile does not accept a license key


When entering a license key, no error occurs, but ProFile does not accept the license or provide a green check mark as confirmation.


"ProgramData" is a hidden folder; it is necessary to search and identify it.

1. Close ProFile.

2. Open a Windows "Explorer" window.

3. Enter the term %programdata% in the folder search bar and press "Enter":

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The "ProgramData" folder displays:

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4. Rename the folder "GreenPoint" to "GreenPoint_old".

5. Open ProFile.

6. Re-enter the license key previously attempted. The license is accepted and a green checkmark displays as confirmation.

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