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ProFile freezes for some Backup to Cloud users with “Unable to validate your online credentials” message

Issue

ProFile freezes for some Backup to Cloud users; an “Unable to validate your online credentials” message displays after a period of time:

pcg_L7cyAn0DK_1.png

Resolution

ProFile recommends logging out of Backup to Cloud and refraining from using the service while our product team investigates this issue.

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