When trying to activate a license in ProFile the following message appears: ProFile has been activated the maximum number of times permitted for this license.
This is due to the license either being used more times than there are units available for use, or it was not removed from an older machine before being transferred to a new one.
Deactivating a license
To delete a license from one machine (for example, an old machine no longer in use) to activate it on another, follow the steps below:
- On the machine you want to remove the license from, open ProFile and go to Help then Manage Licenses.
- It's recommended you note the first 4 alphanumerical values of this license number before deleting it, so that you know which license is to be activated on the new machine.
- Select the trash icon in the row of the license you are looking to delete.
If you do not have access to the machine you want to delete the license from, or if you need an additional license(s), call ProFile Support, you can also purchase additional licenses for your office on the ProFile website.